Your Privacy Our Responsibilities

Introduction

Welcome to keno. Before using our platform, please read this Privacy Policy carefully, as it explains how we handle your personal information.

Keno is a world-class online gaming and betting platform trusted by millions of players across Bangladesh and Asia. We believe that a secure, transparent environment is what matters most to you. Our commitment to this Privacy Policy goes beyond legal obligation — it is an expression of the respect we have for you.

By using the keno website, mobile app, or any related services, you are considered to have agreed to this Privacy Policy. If you do not accept any of these terms, please refrain from using our services.

What Information We Collect

When you register and use services on the keno platform, we may collect the following types of information:

• Identification Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Account Information: Username, password (stored in encrypted form), and account preferences.
• Financial Information: Payment methods, transaction history, and withdrawal records.
• Technical Information: IP address, browser type, device identifier, and operating system.
• Usage Information: Games you have played, session duration, and betting patterns.
• Communication Records: History of conversations with customer support.

How We Use Your Information

Keno uses the information collected for the following purposes:

• To complete account creation and the verification process (KYC verification).
• To process deposits, withdrawals, and other financial transactions.
• To deliver a personalized gaming experience tailored to your preferences.
• To inform you about promotional offers, bonuses, and VIP benefits (with your consent).
• To ensure platform security and prevent fraud.
• To fulfill legal obligations and comply with directives from regulatory authorities.
• To improve platform performance and develop new features.
• To provide customer support and resolve your complaints.

Keno never sells your data to advertisers or shares it for third-party marketing purposes.

Our Data Protection Measures

Keno uses industry-leading technology to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Advanced network protection to defend against cyber attacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Data Minimization: Only the data strictly necessary is collected and retained.

While we maintain the highest security standards, no digital system is entirely risk-free. We therefore ask that you keep your password confidential and report anything suspicious to us immediately.

Sharing Information with Third Parties

Keno may share your information with third parties in limited, specific circumstances:

• Payment Processors: With trusted payment gateway providers to process financial transactions.
• Identity Verification Service: With regulated verification providers for the KYC process.
• Law Enforcement: In response to a court order or valid legal process.
• Regulatory Authority: To the licensing authority to ensure licensing and compliance.
• Technology Service Providers: For hosting, cloud storage, and analytics services — always under strict confidentiality agreements.

Outside of the above cases, keno does not share your information with any other party. All partner organizations are required to uphold the same privacy standards as keno.

Cookies & Tracking Technologies

Keno uses cookies and similar tracking technologies to keep the platform running smoothly. Cookies are small text files stored in your browser.

• Essential Cookies: To maintain login sessions and support core platform functionality.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand and improve platform usage (anonymized data).
• Security Cookies: To prevent fraud and unauthorized access.

You can manage or disable cookies from your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Your Rights

As a keno user, you have the following rights over your personal information:

• Right of Access: The right to access the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request restriction of how your information is used in certain circumstances.
• Data Portability: The right to receive your information in a structured, portable format.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Withdrawal of Consent: The right to withdraw your consent at any time.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 days.

Data Retention Period

Keno retains your information only for as long as necessary. As a general rule:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are typically retained for 5–7 years in accordance with legal requirements.
• Even after an account is closed, certain information may be retained to meet regulatory requirements.
• Relevant data is removed from our mailing list promptly upon withdrawal of marketing consent.

Once the retention period expires, we securely delete or anonymize your data so it can no longer be linked to you.

Protection of Minors

Keno strictly prohibits the use of its platform by anyone under the age of 18. We actively:

• We enforce an age verification process at the time of registration.
• Additional identity verification may be required for suspicious accounts.
• If a user is found to be underage, their account is immediately suspended.
• Any information collected from minors is deleted immediately.

If a parent or guardian believes their child is using our platform, please notify our support team immediately.

Contact Us

For any questions, requests, or complaints regarding privacy, please contact our Data Protection Team:

If this Privacy Policy changes, we will post a notice on the platform and, where applicable, notify you by email. Continued use of the platform after any changes constitutes your acceptance of the updated policy.