Keno Terms and Conditions

01 General Terms & Applicability

By using the keno.vu ("keno", "we", "platform") website and any associated mobile applications, you automatically agree to these Terms and Conditions will be considered as acceptance. If you do not agree to these terms, please refrain from using the platform.

These Terms & Conditions are available in both English and Bangla. In the event of any dispute, the English version shall be considered final. However, the Bangla version has been prepared with the utmost accuracy for the convenience of users in Bangladesh.

Keno's Terms and Conditions This covers: account management, financial transactions, bonus terms, betting rules, privacy, dispute resolution, and service changes. Please read each section carefully.

02 Account Registration & Verification

To register an account with keno, you must provide accurate and complete information. If an account is created using false information, keno reserves the right to close that account at any time and any balance held in it may be forfeited.

• Each individual is only One Account can be opened.
• Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• It is entirely the user's responsibility to keep their account password and login credentials confidential.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.
• Verification of the mobile number or email provided at registration is mandatory.

Keno's Terms and Conditions If account verification is not completed, withdrawals may be restricted. We recommend completing KYC immediately after registration for faster service.

03 Deposit & Withdrawal Policy

Keno supports deposits and withdrawals via bKash, Nagad, Rocket, and USDT. All transactions are processed in Bangladeshi Taka (BDT) or the equivalent crypto value.

• Minimum deposit: BDT 200; minimum withdrawal: BDT 500.
• Deposits are usually credited to your account within 5 minutes. If there is a delay, please contact support.
• Withdrawal requests are processed within 15 minutes to 24 hours.
• Without KYC verification, a single withdrawal limit may apply.
• Deposits or withdrawals to or from a third party's account are not permitted.
• Discrepancies in transaction details may delay the refund process.

Keno does not charge any deposit fees. However, payment gateways may apply their own charges — keno is not responsible for those fees. Any active bonus wagering requirements must be met before a withdrawal can be processed.

04 Bonus & Promotion Terms

All of keno's Bonuses & Promotions Terms and conditions apply. Please read the full promotion details carefully before claiming any bonus.

• Welcome Bonus: For new members only, applicable on the first deposit. Available once.
• Wagering Requirements: A specified turnover requirement must be met to withdraw bonus funds (typically 10x–30x).
• Time Limit: Every bonus has an expiry date. Expired bonuses are cancelled automatically.
• Game Restrictions: Some bonuses are only valid on specific games.
• Combined Use: Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Misuse: Any attempt to exploit the bonus system will result in forfeiture of the bonus and associated winnings.

Keno reserves the right to modify, suspend, or cancel any bonus offer at any time. To view the latest promotions, Promotions Page Visit.

05 Betting Rules

Keno's Betting Categories include Sports, Live Casino, slots, and virtual games. Each category has its own specific rules, but the general policies below apply across all of them.

• Bets cannot be changed or cancelled once placed — except where a cash-out option is available.
• If incorrect odds are displayed due to a technical error, keno reserves the right to void the affected bets.
• If a match or event is cancelled, the stake for that bet will be refunded.
• Unusual bets placed from multiple accounts on the same event may be flagged as suspicious.
• Maximum win limits vary by game type and bet — see the relevant section for details.
• Live streaming data and odds change in real time; acceptance is subject to any delay.

06 Responsible Gaming Policy

Keno believes gaming should be a source of entertainment — not financial stress. That's why we take responsible gaming seriously and provide users with a range of tools to help them stay in control.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You can exclude yourself from the platform temporarily or permanently.
• Session Limit: Set time limits for your gaming sessions.
• Reality Check: You will receive periodic reminders showing how long you have been playing.
• Cooling-Off Period: Take a break for anywhere from 24 hours up to 6 weeks.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Visit the page or reach out to our 24/7 support team for help.

07 Privacy & Personal Data

Keno is committed to protecting your personal information. We only collect data that is necessary to deliver our services and meet legal obligations.

• Your personal information is never sold to third parties.
• Information may be shared in response to a valid request from a legal authority.
• Cookies and tracking technologies are used solely to improve the user experience.
• You may request the deletion of your data at any time.

For more details, visit our Privacy Policy Read the page.

08 Account Closure & Restrictions

You can request to close your account at any time through our support team. All pending withdrawals must be completed before the account is closed.

Keno may close or temporarily suspend an account for the following reasons:

• Providing false or misleading information.
• Abuse of the bonus system or any fraudulent activity.
• Operating multiple accounts.
• Suspected money laundering or legal violations.
• Self-exclusion is available under the Responsible Gaming Policy.

09 Dispute Resolution Process

If you disagree with any decision or transaction, please contact our customer support team first. We aim to respond within 48 hours.

• Complaints must be submitted within 30 days of the relevant incident.
• Please attach relevant screenshots and supporting information with your complaint.
• If you are not satisfied with our decision, you may appeal to the international gaming commission.
• Keno's decisions are considered final unless the commission rules otherwise.

10 Terms & Conditions Updates

Keno reserves the right to update these Terms and Conditions to update at any time. Users will be notified by email or SMS before changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly.